User Engagement for an App

Struggling to keep hold of new app users? Getting downloads for your app is only half the battle. The rest of it lies in giving users reasons to keep coming back. This is where user engagement comes in.

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Our Process

user engagement tools

Suggest user engagement tools and analytics

Depending on your app, we may suggest MoEngage, CleverTap and Firebase, among others to really understand user touch points and get important analytics around personalized communication and onboarding with the tried and tested user engagement tools.

Cracking user behavior with data

So that we can really gauge user behaviors and patterns, we’ll use Firebase and other analytics platforms as well to really put a finger on what makes your users tick.

Cracking user data
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Drafting engagement messages for your app

Once we’ve understood user behavior, we’ll create personalized messages to go out at strategic times when users are mostly likely to engage with it to enrich experiences. 

Omnichannel Communication

We’ll reach users where they’re most comfortable, with an omnichannel strategy that delivers consistent experiences across the board to keep your app on top of their minds.

In terms of what to expect here’s what our omnichannel strategies covers: 

  • Mobile push notifications / In-App notifications
  • WhatsApp messaging
  • Content cards
  • Startgic on-site messaging
  • Website push notifications
  • SMS automation campaigns
  • Email messaging
Omnichannel Communication
customer journey

Mapping out the customer journey

DCI will then map the customer journey, identifying where your users are struggling so we can right these challenges, optimize interactions and improve user satisfaction.

Tracking engagement and conversion results

We then set KPIs and leverage analytics tools to assess the quality of user experiences. This allows us to double down on effective strategies and cut out ineffective tactics.

Tracking engagement
customer insights

Unveiling important customer insights

This is followed by taking into account customer analytics to understand changing user behaviors and preferences so we can meet their changing personalization needs.

Issuing an elaborate and conclusive report

To help inform future engagement strategies, you’ll get a comprehensive report, including key KPIs so that you can make data-backed decisions to elevate app experiences

elaborate and conclusive report

Awards & Achievements


What Makes Us One of The Top Mobile App User Engagement Services Company?

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Our Clients

Success Stories of Clients Who Have Trusted Us

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What Our Clients Say

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